Terms of Service

These Terms of Service (the "Terms") set out the conditions under which Renue, Inc. (the "Company") provides "Renue Agent Monitor" (the "Service"). Corporate and individual users (the "User") agree to these Terms by using the Service. This is an English reference translation of the Japanese original; in case of any discrepancy, the Japanese version prevails.

Article 1 (Definitions)

In these Terms, the following terms have the meanings set out below.

• "Organization account": an account assigned to a corporation or organization that registers for the Service and manages its members.
• "Individual account": an account assigned to a person who registers for the Service for personal use.
• "Admin": a User with administrative rights over an organization or individual account.
• "Employee": a member registered within an organization account by its Admin.
• "Device": a computer on which the monitoring program has been installed.
• "Monitoring program": a program running on a Device that collects AI-agent (Claude, Codex, Cursor, etc.) usage and syncs it to the Service.
• "Insight": analysis / evaluation results generated from the data collected by the monitoring program.
• "Security policy": the configuration of detection rules applied to session data.

Article 2 (Scope)

These Terms apply to all aspects of the relationship between Users and the Company in connection with the Service. Individual rules or guidelines the Company publishes within the Service form part of these Terms; where they conflict, the individual rules prevail.

Article 3 (Account registration)

1. Users who wish to use the Service shall register for an organization account or an individual account via the Company's prescribed method.
2. Organization accounts are registered with company name, admin name, email, and password.
3. Individual accounts may be registered with email + password, or via social sign-in (Google, GitHub, X). Social sign-in is available for individual accounts only.
4. The User shall provide true, accurate, and up-to-date information and is responsible for keeping it current.
5. The Company may refuse registration or suspend an account in the following cases, and is not obliged to disclose the reason.
   • The registration contains falsehoods, errors, or omissions.
   • The applicant has previously breached these Terms.
   • Other cases the Company deems inappropriate for registration.

Article 4 (Account management)

1. The User shall manage their account information (email, password, session information, etc.) on their own responsibility.
2. The User shall not allow any third party to use, lend, transfer, or sell their account information.
3. The User bears all responsibility for damages caused by insufficient account management or third-party use; the Company bears none.
4. Admins of organization accounts are responsible for the registration and management of employees within the organization, and for obtaining any necessary consents from those employees.

Article 5 (Content of the Service)

The Service provides the following.

• Registration and management of admins and employees.
• Device registration and access-link issuance.
• Installer distribution of the monitoring program for macOS / Windows via access links.
• Monitoring and synchronization of AI-agent (Claude, Codex, Cursor, etc.) usage on Devices.
• Generation and viewing of diagnosis results (Insight) on the Insight dashboard.
• Security-risk detection via the security policy.
• Soft-delete of accounts.

Article 6 (Monitoring program)

1. The monitoring program collects session information on the Device (project path, branch, session ID, message count, tools used, edited files, executed commands, prompt content, etc.) and periodically syncs it to the Service.
2. On macOS the program runs via launchd at roughly 15-minute intervals; on Windows via Task Scheduler. It also runs at the end of an AI-agent session.
3. Admins of organization accounts are responsible for explaining to the target employees what data will be collected and for what purpose, and for obtaining any necessary consents.
4. Except in cases of the Company's intent or gross negligence, the Company is not responsible for any device malfunction caused by installing or running the monitoring program.

Article 7 (Insight)

1. Insight is automatically generated from the collected session data using heuristics or large language models.
2. Insight is offered as reference information; its accuracy, completeness, usefulness, or suitability for a particular purpose is not guaranteed.
3. Insight is, in principle, generated only once per target per period.
4. The Company bears no responsibility for decisions or actions the User takes based on Insight.
5. Admins may improve diagnosis quality by supplying Insight context (supplementary information).
6. The Company may use the collected session data and generated Insight for service maintenance/improvement and its business activities.

Article 8 (Security policy)

1. The Service applies security-policy-based risk detection to the monitoring data.
2. The Company provides a default security policy; admins of organization accounts may customize it.
3. Security detection results are automated and do not guarantee the detection of every risk.

Article 9 (Prohibited conduct)

The User shall not engage in any of the following in connection with the Service.

• Acts that violate laws or public order.
• Acts related to criminal conduct.
• Acts that damage or obstruct the Company's servers or networks.
• Acts that may obstruct the operation of the Service.
• Collecting or accumulating personal information about other Users in an unauthorized manner.
• Impersonating another User.
• Generating unauthorized access links, tampering with device tokens, or abusing the API.
• Providing, directly or indirectly, benefits to anti-social forces in connection with the Service.
• Infringing the intellectual property, portrait rights, privacy, reputation, or other rights or interests of the Company, other Users, or third parties.
• Providing false information on registration.
• Using information obtained through the Service for commercial purposes beyond the scope of the Service.
• Any other act the Company reasonably deems inappropriate.

Article 10 (Suspension of the Service)

1. The Company may, without prior notice, suspend or interrupt all or part of the Service in the following cases.
   • Maintenance or update of the systems behind the Service.
   • Force majeure such as earthquakes, lightning, fires, power outages, or natural disasters.
   • Other cases where the Company determines that providing the Service is difficult.
2. The Company bears no responsibility for any disadvantage or damage to the User or a third party arising from such suspension or interruption.

Article 11 (Usage restrictions and deregistration)

1. The Company may, without prior notice, restrict all or part of a User's use of the Service or deregister the User in the following cases.
   • Breach of any provision of these Terms.
   • Discovery that registration information was falsified.
   • Other cases in which the Company determines that further use is inappropriate.
2. The Company bears no responsibility for any damage to the User arising from actions taken under this Article.

Article 12 (Account deletion)

1. The User may, at any time, delete their account via the Company's prescribed procedure (the deletion feature within the Service).
2. Deletion performs a soft-delete of the account; thereafter the User cannot use the Service through that account.
3. Deletion of an organization account stops use across the entire organization, including its employees and devices.
4. Handling of data after deletion follows Article 7(6) and the Privacy Policy.

Article 13 (Intellectual property)

1. Intellectual property rights, including copyright, in the Service and all related information (Insight, text, images, programs, etc.) belong to the Company or the rights-holder that licensed the content to the Company.
2. The User shall not use the intellectual property (including reproduction, republication, modification, redistribution) beyond the scope expressly granted in these Terms without the Company's prior written consent.

Article 14 (Disclaimer)

1. The Company does not, either expressly or impliedly, warrant that the Service is free from factual or legal defects (including safety, reliability, accuracy, completeness, usefulness, fitness for a particular purpose, security flaws, errors or bugs, or infringement of rights).
2. Except in cases of the Company's intent or gross negligence, the Company bears no responsibility for any damage suffered by the User arising out of the Service.
3. The Company bears no responsibility for any transactions, communications, or disputes between Users or between a User and a third party in connection with the Service.

Article 15 (Changes to the Service)

The Company may change, suspend, or terminate the Service without notice, and bears no responsibility for any damage to the User arising therefrom.

Article 16 (Changes to the Terms)

1. The Company may amend these Terms at any time and without prior notice when it deems necessary.
2. Unless otherwise specified, amended Terms take effect when posted within the Service.
3. Continued use of the Service after amendment constitutes agreement to the amended Terms.

Article 17 (Personal information)

The Company handles personal information obtained through the Service in accordance with its Privacy Policy.

Article 18 (Notices and contact)

Notices or contact between User and Company shall be made in the manner the Company designates. Unless the User notifies the Company of a change through the prescribed method, the Company is deemed to have sent a notice by sending it to the currently registered email address.

Article 19 (No assignment)

The User shall not transfer or pledge the contractual status under the use agreement or any rights or obligations under these Terms to a third party without the Company's prior written consent.

Article 20 (Governing law and jurisdiction)

1. These Terms are governed by and interpreted under the laws of Japan.
2. For any dispute arising from the Service, the Tokyo District Court is the exclusive court of first instance by agreement.

Article 21 (Contact)

Inquiries regarding these Terms:

[Tokyo headquarters]
1-5-2 Higashi-Shimbashi, Minato-ku, Tokyo 105-7105, Shiodome City Center 5F WORKSTYLING
Renue, Inc.
Email: info@renue.co.jp

Last updated: March 16, 2026